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 > BATTERIES PLUS BULBS

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tropical36

Southwest Florida_USA

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Posted: 07/17/21 10:55am Link  |  Quote  |  Print  |  Notify Moderator

This sent to BATTERIES PLUS BULBS
“I bought 4 AGM 12V batteries for my Motorhome at a cost upwards of $1000 in July of 2016.
At that time, the manager cited all the Benefits for purchasing these expensive batteries and for giving me a 60 month full replacement warranty.
Story short and now that they need replaced, the present manager Chad has came up with every excuse possible for not honoring this written agreement and for basically saying that this past manager didn't know what he was doing by giving me that warranty.
He then gave me his District Manager's email address of marc.pfister@batteriesplus.com and I've yet to hear back from him. In fact, I don't expect to, which again doesn't look well for your company.
As you well know, this wouldn't fly in any court of law and I would expect a company of your size to make this good. After all, it's not worth all the bad publicity that will be forthcoming and considering what you spend on advertising alone. I do hope this can be resolved before taking any further action”.
The above has been sent to the Better Business Bureau who has been in contact with them and to no avail or even an attempt at a solution, but will maintain my complaint on their website for 3 yrs. The BBC has also recommended sending my complaint, which I’ve also done, to the:
Wisconsin Department of Agriculture, Trade & Consumer Protection
Bureau of Consumer Protection
2811 Agriculture Dr
PO Box 8911
Madison WI 53708-8911
(800) 422-7128
(608) 224-5058 V/TTY
Email: DATCPHotline@wisconsin.gov
Website: datcp.wi.gov
My recommendation after having dealt with this company and with comparing it to others in my lifetime, would be to stay far far away from them.
If you’re in need of auto, golf cart or AGM batteries, try Rural King for much less cost and for getting a real warranty.


"We are often so caught up in our destination that we forget to appreciate the journey."

07 Revolution LE 40E_Spartan MM_06 400HP C9 CAT_Allison 3000.

Dinghy_2010 Jeep Wrangler JKU ISLANDER.

1998 36ft. National Tropi-Cal Chevy Model 6350 (Sold)


Lwiddis

Near DVNP, California

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Posted: 07/17/21 11:03am Link  |  Quote  |  Print  |  Notify Moderator

I note with interest today they are offering a four year replacement warranty on a Duracell AGM.

https://www.batteriesplus.com/productdetails/sli78dtagm

Warranty: 48 Month Free Replacement


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, 300 watt solar-Lossigy 200 AMP Lithium battery. TALL flag pole. Prefer boondocking, USFS, COE, BLM, NPS, TVA, state camps. Bicyclist 14 yr. Army -11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad


ford truck guy

Pennsylvania

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Posted: 07/17/21 11:30am Link  |  Quote  |  Print  |  Notify Moderator

Huh..... I have use that company ( different locations) many times with good results...

I hope you get that issue resolved without too much more aggravation. It sounds like they need some additional managerial training there !


Me-Her-the kids
2020 Ford F350 SD 6.7
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Rocky2

Ventura, Ca.

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Posted: 07/17/21 12:10pm Link  |  Quote  |  Print  |  Notify Moderator

My experience is similar to Ford Truck Guy. In my last RV, the folks at Batteries Plus Bulbs not only had the best price on the four 6 volt GC's but removed the old ones and installed the new ones for me. Only good things to say about them.





tropical36

Southwest Florida_USA

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Posted: 07/17/21 12:19pm Link  |  Quote  |  Print  |  Notify Moderator

Rocky2 wrote:

My experience is similar to Ford Truck Guy. In my last RV, the folks at Batteries Plus Bulbs not only had the best price on the four 6 volt GC's but removed the old ones and installed the new ones for me. Only good things to say about them.

What has that to do with honoring a written warranty years later?
Yes, good people when I bought. Why do you think I bought from them over others?

tropical36

Southwest Florida_USA

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Posted: 07/17/21 12:21pm Link  |  Quote  |  Print  |  Notify Moderator

ford truck guy wrote:

Huh..... I have use that company ( different locations) many times with good results...

I hope you get that issue resolved without too much more aggravation. It sounds like they need some additional managerial training there !

Well, as we all know, it's much easier to buy than to collect.
And yes this manager might have been outside his limits, but the fact is, he did what he did and they should honor it.

Latner

Indiana

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Posted: 07/17/21 12:25pm Link  |  Quote  |  Print  |  Notify Moderator

kick the can down the road until August, game over.

Ed_Gee

Central Oregon coast

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Posted: 07/17/21 12:26pm Link  |  Quote  |  Print  |  Notify Moderator

I am surprised at their offering a 5 year warranty. Depending on use, charging type, and maintenance, 5 years could well be all one can expect from those batteries .... I do wish you had stated the battery mfg. and the problem you are having now . . . .
Bottom line: If you do have a written warranty, you should end up on top of this .. eventually.


Ed - on the Central Oregon coast
2018 Winnebago Fuse 23A
Scion xA toad

tropical36

Southwest Florida_USA

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Posted: 07/17/21 12:57pm Link  |  Quote  |  Print  |  Notify Moderator

Ed_Gee wrote:

I am surprised at their offering a 5 year warranty. Depending on use, charging type, and maintenance, 5 years could well be all one can expect from those batteries .... I do wish you had stated the battery mfg. and the problem you are having now . . . .
Bottom line: If you do have a written warranty, you should end up on top of this .. eventually.

All I can see on those blue tops back under there, is X-POWER.
Don't think it was a company sponsored warranty, but a Manager special at the time. Naturally they choose not to remember or keep records of that sort. I believe the norm was for 48mons on these.
The only problem with them is for not holding up like they should for just an overnight stay, but again, their not disputing it and I have that in writing as well.

wa8yxm

Davison Michigan (East of Flint)

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Posted: 07/17/21 04:40pm Link  |  Quote  |  Print  |  Notify Moderator

I have never had an issue with Batteries Plus in the over 15 years I've been using them.. I have had a couple of computer batteries they replaced....
They are not the cheapest source but you can find 'em most anywhere.

As for AGM batteries... 60 months (5 years) is a reasonable time to expect them to last. in fact it's a bit on the low end.
Flooded wet typically last 7-10 years
I've heard of ONE AGM hitting 12
But my experience with AGM's was not as good as "Advertised". in that they failed to outlast anything INCLUDING some batteries that were older than the motor home. I only recommend them where there are "Special Needs" considerations like "it is nearly impossible to access for maintenance"

Only time I've had an issue getting a battery warranted... That store no longer sells automotive batteries or does automotive service.


Home was where I park it. but alas the.
2005 Damon Intruder 377 Alas declared a total loss
after a semi "nicked" it. Still have the radios
Kenwood TS-2000, ICOM ID-5100, ID-51A+2, ID-880 REF030C most times


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