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Open Roads Forum  >  RV Parks, Campgrounds and Attractions

 > Just experienced our first Non-refundable campground

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StarkNaked

West Seattle, WA

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Posted: 08/12/21 10:50pm Link  |  Print  |  Notify Moderator

I'm guessing a lot of the people replying to the topic have not looked at a map. Lake Almanor is surrounded on three sides by active fire. At the fire is still very much burning towards that 4th side that has not burned yet. The O.P. did not name the campground, but it may not even be there in three weeks. Multiple highways in that area are closed. There is probably only one way in, and it may be closed as well. Currently the fire has consumed over 500,000 Acres.

The entire area around Lake Almanor is under an evacuation order.

https://www.fire.ca.gov/incidents/2021/7/14/dixie-fire/

* This post was edited 08/12/21 10:58pm by StarkNaked *

Stranger

Sparks, NV. USA

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Posted: 08/12/21 11:07pm Link  |  Print  |  Notify Moderator

toedtoes wrote:

If the campground were in the vicinity of the wildfires, then I would agree.

But the campground is not. It is somewhere between the OP's home and Lake Amanor. There may be only one or two people with reservations at that campground affected by the Dixie fire. And staying at this campground is not affected in any way by the fire (eg, he isn't going to be subjected to smoke).

So the cancellation is due to the OP's personal circumstances just like if someone died, etc.

Had his destination been anywhere else, he wouldn't have needed to cancel. And his not going to Lake Amanor doesn't affect his ability to stay at this campground - it just makes it unnecessary for HIM.


Dixie Fire Map. Updates frequently. The blue splotch is Lake Almanor.

With the erratic movements of wildfires, how can you say that the campground in question is NOT affected by the fire?

They are probably not refunding his fees because once the fire destroys the area the campground will cease to exist and his fees will be the last they will ever get.


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toedtoes

California

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Posted: 08/13/21 01:57am Link  |  Print  |  Notify Moderator

Stranger wrote:

toedtoes wrote:

If the campground were in the vicinity of the wildfires, then I would agree.

But the campground is not. It is somewhere between the OP's home and Lake Amanor. There may be only one or two people with reservations at that campground affected by the Dixie fire. And staying at this campground is not affected in any way by the fire (eg, he isn't going to be subjected to smoke).

So the cancellation is due to the OP's personal circumstances just like if someone died, etc.

Had his destination been anywhere else, he wouldn't have needed to cancel. And his not going to Lake Amanor doesn't affect his ability to stay at this campground - it just makes it unnecessary for HIM.


Dixie Fire Map. Updates frequently. The blue splotch is Lake Almanor.

With the erratic movements of wildfires, how can you say that the campground in question is NOT affected by the fire?

They are probably not refunding his fees because once the fire destroys the area the campground will cease to exist and his fees will be the last they will ever get.


Because per the OP:

"I had made several reservations on the way to our final destination".

This one reservation was not for the destination itself, it was for one of several overnight stops before he reached Lake Almanor.

If it were close enough to be affected by the fire, then he would not have needed it as an overnight stop.


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toedtoes

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Posted: 08/13/21 02:06am Link  |  Print  |  Notify Moderator

StarkNaked wrote:

I'm guessing a lot of the people replying to the topic have not looked at a map. Lake Almanor is surrounded on three sides by active fire. At the fire is still very much burning towards that 4th side that has not burned yet. The O.P. did not name the campground, but it may not even be there in three weeks. Multiple highways in that area are closed. There is probably only one way in, and it may be closed as well. Currently the fire has consumed over 500,000 Acres.

The entire area around Lake Almanor is under an evacuation order.

https://www.fire.ca.gov/incidents/2021/7/14/dixie-fire/


Per the OP, this campground was not his destination, it was one of several overnight stops on the way to Lake Almanor.

I have reservations for Manzanita Lake campground in Lassen this fall. So I am watching this fire closely. But if I have to cancel my stay there, it doesn't affect a campground I may have booked in Medford or Yreka or Sacramento.

craig7h

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Posted: 08/13/21 04:06am Link  |  Print  |  Notify Moderator

Randot,

I posted a commit just about like yours last year when I had to cancel a site due to covid, where I was going was for all purposes closed. The RV park would not refund my money (full payment) and wanted to charge me 50 to change date.

When I posted I got the same response you are getting. I know I was out a little over $300.00, guess that amount does not phase folks.

Good Luck safe travels


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Lantley

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Posted: 08/13/21 05:07am Link  |  Print  |  Notify Moderator

We all make our plans and commit to reservations based on our personnel iteneraries however when outside forces such as covid closures or a wild fire, which was not anticipated/expected by anyone at the time the reservations were made impact our plans consideration shoud be made.
If the bridge leading to the CG collapses should I be charged a cancellation fee?
What if the collapsed bridge causes me to take a 500 mile detour? Must I drive aound to avoid cancellation? If the government shuts down my event due to covid should I have to eat my resrvation.
At some point the CG needs to be reasonable in their expectations of the customer.


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Tvov

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Posted: 08/13/21 05:28am Link  |  Print  |  Notify Moderator

Did you ask about a refund policy before making the reservation?

We've had to cancel plans in the past... many times the campground reservations have been non-refundable and we understood that. Other times the campgrounds gave us a "credit" to use in the future - one campground with a no refund policy still gave us a credit when we asked. Other times we got a full refund.

I've been told, and read on many forums, that the no refund policy is usually in place due to people juggling reservations to get the dates and campsites they want. This was (probably still is) rampant with Fort Wilderness (Disney World) reservations, and most people just shrug it off as nothing.

You have your reasons for canceling, but due to other people abusing the system you ran into the no refund policy.

Next time someone is basically bragging about juggling reservations for their own gain, remember this.


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Crowe

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Posted: 08/13/21 05:29am Link  |  Print  |  Notify Moderator

No refund means no refund. If you don't like the policy, don't book there. It's that simple.


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valhalla360

No paticular place.

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Posted: 08/13/21 05:42am Link  |  Print  |  Notify Moderator

mockturtle wrote:

At least give them a negative review on one or more of the RV campground review sites. Under the circumstances, it would be reasonable to expect a refund.


Unless you want the OP to lie about what happened.

The park had the reservation policy well documented and followed the policy that the OP agreed to.

The park is not in the area impacted by the wild fires, so is not under a force majeure situation that might suggest the policy should be reconsidered specifically for the OP.

I get that it sucks for the OP but it's not the parks responsibility to compensate him when they are prepared to meet their end of the contract.


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valhalla360

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Posted: 08/13/21 05:50am Link  |  Print  |  Notify Moderator

craig7h wrote:

Randot,

I posted a commit just about like yours last year when I had to cancel a site due to covid, where I was going was for all purposes closed. The RV park would not refund my money (full payment) and wanted to charge me 50 to change date.

When I posted I got the same response you are getting. I know I was out a little over $300.00, guess that amount does not phase folks.

Good Luck safe travels


Last year's Covid situation was wildly different from what is described here. You would be hard pressed to find a park last year where there wasn't significant impact to operations AT THE park due to Covid. So an argument could be made you would have a degraded experience AT THE park inconsistent with what you had contracted for.

In this case, so far as we know, is fully prepared to provide what was contracted for.

It's not that we don't have some sympathy for the OP losing $300 but we also have sympathy for the park owner who likely is struggling also, so in fairness, if the park owner is prepared to provide what was contracted for, there is no justification to make the owner lose.

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