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xmonacolapalmax

825 green bay road

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Posted: 08/18/21 11:55am Link  |  Print  |  Notify Moderator

We would like to share our experience with road side assistance. We were driving from Minnesota home to Colorado. Our motorhome engine broke down,we having Road side assistance from 2006 started call asking for help.First person told us that we too far , 60 miles from any repair facility. It is 10 am in the morning, we have hope.. second person told us that they can tow us to nearest Walmart.(?)or campground (?), we explained that we need repair facility. Its already 2 o'clock afternoon, we are on hwy 29 southbound, it is hot and smokey from the fires.At this point we looked at our RV GPS, 70 miles away repair facility.So we are calling again, and asking for towing... Third person told us that they need extra $511 for towing, ok we giving our credit card.. waiting for towing...Then they called us that they could not agree on price, and her superwiser told that we can find our own towing.So it was last call... it is already 6:00 o;clock in the evening, we called this facility, and asked them , please, send us somebody.. we still on side of the road.Eventually this repair facility send us towing. My question is if you avoid provide any road assistance, why you in this business. People relay on this, paying money, you have people taking calls and do nothing.It is unacceptable.
I hope it will help people to make their opinion about this Road Assistance. Thank you.

MarkTwain

Northern, Ca. , USA

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Posted: 08/18/21 02:58pm Link  |  Print  |  Notify Moderator

xmonacolapalmax wrote:

We would like to share our experience with road side assistance. We were driving from Minnesota home to Colorado. Our motorhome engine broke down,we having Road side assistance from 2006 started call asking for help.First person told us that we too far , 60 miles from any repair facility. It is 10 am in the morning, we have hope.. second person told us that they can tow us to nearest Walmart.(?)or campground (?), we explained that we need repair facility. Its already 2 o'clock afternoon, we are on hwy 29 southbound, it is hot and smokey from the fires.At this point we looked at our RV GPS, 70 miles away repair facility.So we are calling again, and asking for towing... Third person told us that they need extra $511 for towing, ok we giving our credit card.. waiting for towing...Then they called us that they could not agree on price, and her supervisor told that we can find our own towing.So it was last call... it is already 6:00 o;clock in the evening, we called this facility, and asked them , please, send us somebody.. we still on side of the road.Eventually this repair facility send us towing. My question is if you avoid provide any road assistance, why you in this business. People relay on this, paying money, you have people taking calls and do nothing.It is unacceptable.
I hope it will help people to make their opinion about this Road Assistance. Thank you.


What Roadside Assistance company did you call and deal with? That has not been my experience with Good Sam Roadside Assistance services!

texanrvr

Texas

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Posted: 08/21/21 10:43am Link  |  Print  |  Notify Moderator

I recommended Good Sam to some friends. They arrived in Colorado and discovered they have a leak in their air lines, which affects their brakes. The Tiffin-recommended a repair facility in Farmington NM, about 170 miles away. They called GS and were told they would only tow the MH to the nearest repair shop which is only miles away. This small shop is not equipped to make their repairs. I guess they'll have to pay the $1,600 tow bill. No more recommendations for good sam from me!


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Posted: 08/23/21 09:34am Link  |  Print  |  Notify Moderator

Hello xmonacolapalmax,

We apologize for the experience you have had, please provide your Good Sam Road Assistance and contact number in a private message. We will look into this matter further.

Thank you,
Ella
Good Sam Customer Care Team

Good Sam Care Team

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Posted: 08/27/21 12:11pm Link  |  Print  |  Notify Moderator

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

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