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 > We attempted to use the service today

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ramyankee

North Idaho/Kootenai Country

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Posted: 10/01/21 08:36am Link  |  Print  |  Notify Moderator

Heading back home today after a quick visit to california we lost a tire on I-82 about 20 miles east of Kennewick Wa. We called at 1pm and at 4pm I put on my spare. No one ever showed up. We were never contacted by the tow company. I am 75 but in pretty good condition, thank goodness, otherwise we would still be on the side of the road.

I could have and should have changed my own tire but figured for what we pay for our tow service, heck, may as well use it. But as that stretch of highway is relatively busy we didn't feel totally safe without some type of safety vehicle. And with the tire shop, we went to Les Schwab, closing at what we thought was five we needed to get on the road. Speaking to the person at Schwabs they mentioned this is a common occurrence.

Thank you...


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Posted: 10/01/21 09:09am Link  |  Print  |  Notify Moderator

Hello ramyankee,

Thank you for your time and post.
We sincerely apologize for the frustration you have experienced when calling in for help.
I wanted to reach out to let you know our office has received your concerns, and I have sent this over to the correct leadership team requesting that they review your service call to determine what went wrong, to ensure this does not reoccur.
Please provide your contact and membership number in a private message.

Thank you,
Ella
Good Sam Customer Care Team

NEWS4US

BRATTIE TOWN

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Posted: 10/01/21 12:55pm Link  |  Print  |  Notify Moderator

Quit apologizing and get something done to improve your piss poor service

rdhetrick

Texas

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Posted: 10/01/21 01:22pm Link  |  Print  |  Notify Moderator

NEWS4US wrote:

Quit apologizing and get something done to improve your piss poor service


Not gonna happen until people stop signing up for it!


Rob
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schlep1967

Harrisburg, PA

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Posted: 10/01/21 01:31pm Link  |  Print  |  Notify Moderator

I would think offering a refund for this years service would be in order. Basically paying for the service is like having insurance. You pay for it whether you use it or not. But you pay for just in case you need it. He needed it and the service was not provided. Give him his money back.


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toedtoes

California

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Posted: 10/01/21 02:34pm Link  |  Print  |  Notify Moderator

schlep1967 wrote:

I would think offering a refund for this years service would be in order. Basically paying for the service is like having insurance. You pay for it whether you use it or not. But you pay for just in case you need it. He needed it and the service was not provided. Give him his money back.


They more commonly offer an additional year service at no cost...


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Reno

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Posted: 10/01/21 03:06pm Link  |  Print  |  Notify Moderator

I have had very fast and friendly service with English speaking reps from AAA for many years now and only for 120.00 per year as premium member. I never used GS even tho I was a member.

Lwiddis

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Posted: 10/01/21 03:14pm Link  |  Print  |  Notify Moderator

Sorry to hear of your troubles.


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, 300 watt solar-Lossigy 200 AMP Lithium battery. TALL flag pole. Prefer boondocking, USFS, COE, BLM, NPS, TVA, state camps. Bicyclist 14 yr. Army -11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad


guidry

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Posted: 10/01/21 05:24pm Link  |  Print  |  Notify Moderator

toedtoes wrote:

schlep1967 wrote:

I would think offering a refund for this years service would be in order. Basically paying for the service is like having insurance. You pay for it whether you use it or not. But you pay for just in case you need it. He needed it and the service was not provided. Give him his money back.


They more commonly offer an additional year OF NO service at no cost...


Bird Freak

Dallas Ga.

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Posted: 10/01/21 05:34pm Link  |  Print  |  Notify Moderator

guidry wrote:

toedtoes wrote:

schlep1967 wrote:

I would think offering a refund for this years service would be in order. Basically paying for the service is like having insurance. You pay for it whether you use it or not. But you pay for just in case you need it. He needed it and the service was not provided. Give him his money back.


They more commonly offer an additional year OF NO service at no cost...
Why would you want a free year of no service?


Eddie
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