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samgallagher

South Carolina

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Joined: 09/27/2014

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Posted: 10/23/21 05:18am Link  |  Quote  |  Print  |  Notify Moderator

I have been trying to get online to use Travel Planner for days. Log in and for a few seconds shows the trip planner web page but then jumps back to log in page. I called the 800 # twice and they thought it was down but did not know for sure. Is it down? When will it be up? It’s not me. Rebooted both iPad and iPhone. It’s happening on both.

Scottiemom

Florida

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Joined: 09/09/2003

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Posted: 10/23/21 06:00am Link  |  Quote  |  Print  |  Notify Moderator

Yeah, bummer. I was in the middle of my trip home, going a new way. . . I had it all planned out on the GS Travel Planner and boom. . . nothing. It kept directing me to the "pay" page and I am all paid up for another year. I could not get to where I had my trip planned, etc.

Guess I won't be using GS for that anymore. If they can do that and not even know what's going on, it is too unreliable to use.

Dale


Dale Pace
Widow of Terry (Teacher's Pet)

2014 Ford Flex
2004 R-Vision Trail-lite 213 (MinnieMee)
Fulltimed for 15 years, now living in Florida

http://www.skoolzoutforever.blogspot.com/
Where are we?


cliffy49

Blue Grass

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Joined: 01/27/2017

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Posted: 10/28/21 01:58pm Link  |  Quote  |  Print  |  Notify Moderator

Just wondering if anyone has been able to access the trip planner in the last couple of days. I have had no luck at all.

I received an e-mail today tellingme they want to link all of my accounts but yet I can not get into the travel planner.


cliffy49
2016 F150 Ecoboost & max tow (Gone)
2021 Silverado Custom 2500HD
2018 Catalina TH26 Toy hauler


Scottiemom

Florida

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Posted: 11/02/21 06:15am Link  |  Quote  |  Print  |  Notify Moderator

Nope. Tried just now. Takes me to the pay page. I'm paid up for another year. No access to the trip planner.

cliffy49

Blue Grass

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Posted: 11/02/21 07:35am Link  |  Quote  |  Print  |  Notify Moderator

I sent an e-mail to Good Sam about the issue. I doubt if any thing will come of it but at least I tried.

I am glad we have other options out there for trip planning since it seems as if this one is going away.

samgallagher

South Carolina

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Posted: 11/02/21 03:08pm Link  |  Quote  |  Print  |  Notify Moderator

I still can’t get into Travel Planner. Sent and email last week to Marcus about the problem. Ashley responded within hrs with the following:
“Thank you for your time and email. We are sorry to hear about the issues you are having with the trip you had planned. We are aware of the issue and are working to get this technical difficulty fix ASAP so our members can get back to planning their trips. There has been alot of updated happening to our website to make it better for our members and we have hit a bump in the road We apologize fir any inconvenience this may have caused.”

Itakethe5th2011

Moreno Valley, Ca

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Posted: 11/04/21 04:53pm Link  |  Quote  |  Print  |  Notify Moderator

I received the following message from Good Sam

Hello, Thank you for your time and email. Our Website was going through new updates and as a result we notice some issues popping up on different parts of our site. Trip planner was one of the features effected. We are happy to inform you that our IT team has been working hard to get this resolved for out members and it is now back up and running. Please let us know if you continue to have these issues.

Thank you,
Ashly S
Marcus VIP Customer Service Team
1-866-232-8990

Good Sam sent me a request to update my info with my Good Sam Account number. It is now back so I can use it.

cliffy49

Blue Grass

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Posted: 11/05/21 12:18pm Link  |  Quote  |  Print  |  Notify Moderator

Well, I just tried to get into the trip planner and again it took me to the join page. This is starting to get real old.

Well, guess I owe some one an apology. I just went through the process of confirminh my account and now it appears to be working. Sorry for all the confusion.

diplomatdon

Blaine, WA

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Joined: 08/31/2015

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Posted: 11/07/21 08:03pm Link  |  Quote  |  Print  |  Notify Moderator

Well Cliffy49 you must be fortunate. I've been trying to get into trip planner for the past 3 days and it want's me to join or renew my membership. I'm good thru 2024. Really sucks.

Scottiemom

Florida

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Joined: 09/09/2003

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Posted: 11/08/21 04:47pm Link  |  Quote  |  Print  |  Notify Moderator

TRIP PLANNER STILL NOT WORKING.

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