RV.Net Open Roads Forum: Can I submit my own warranty claim?

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Open Roads Forum  >  General RVing Issues

 > Can I submit my own warranty claim?

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chris3403

Jeffersonville, In

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Joined: 11/18/2012

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Posted: 11/23/21 05:58am Link  |  Quote  |  Print  |  Notify Moderator

FR again. The week after I picked my new Heritage Glen up I drove to Texas for the remainder of the winter. After returning home and living in it for 3 months while we were having some work done in our home I took it back to the dealer and gave them a list of 18 concerns, problems and or issues I had with it. FR approved 16 of the issues and they have been resolved to my satisfaction. On the two issues they didn't approve it could have been something we did and I understand their view point. Both issues were very minor.

way2roll

Wilmington NC

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Posted: 11/23/21 06:53am Link  |  Quote  |  Print  |  Notify Moderator

I dealt with FR directly to use a dealer that did not deal in my particular FW. They were a FR dealer, just not my line. Anyway, I found them super responsive and great communicators. Excellent warranty service. If you have an issue though it may need to be validated by a dealer before they accept the claim. Maybe you can provide pictures, but usually they like someone on the ground verifying it. Any company would do this.


2020 F350 STX 6.7L Turbo Diesel
2020 FR Cedar Creek Silverback 29rw

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