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Open Roads Forum  >  General RVing Issues

 > Beware of RV Parts Country in Kentucky

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egarant

Mission Viejo CA

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Posted: 12/20/21 03:57pm Link  |  Quote  |  Print  |  Notify Moderator

Disregard the supposed thousands of 5 star reviews! This company gets a F from the BBB.

They have habit of shipping broken or damaged goods, I can attest to that, as well as the BBB.

Then there is no customer service, only a voice mail message says to contact them through a web page then the line hangs up. You cannot EVER talk to a real person.

I am on my 3rd week trying to return a broken on delivery Dometic Toilet.

You have been warned.


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jdc1

Rescue, Ca

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Posted: 12/20/21 04:00pm Link  |  Quote  |  Print  |  Notify Moderator

Never had a problem with them. They were actually quite helpful in choosing an AC unit early last year. I wonder if your toilet was sent factory direct?

egarant

Mission Viejo CA

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Posted: 12/20/21 04:04pm Link  |  Quote  |  Print  |  Notify Moderator

jdc1 wrote:

Never had a problem with them. They were actually quite helpful in choosing an AC unit early last year. I wonder if your toilet was sent factory direct?


Well there is no longer a way to contact them other than email through their website. Maybe last year they actually answered phones. Seriously, count yourself lucky.

Just look them up on the Better Business Bureau website……..

jdc1

Rescue, Ca

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Posted: 12/20/21 09:51pm Link  |  Quote  |  Print  |  Notify Moderator

I wonder if the Covid shutdowns had anything to do with it? Giving people time off to think about their future changed a lot of lives....mostly for the better, but, not good for lower paying job openings.

bucky

Raleigh metro

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Posted: 12/21/21 02:14am Link  |  Quote  |  Print  |  Notify Moderator

I would contact the shipper and ask them how to proceed. The whole world does not operate like Amazon.


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larry cad

ohio

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Posted: 12/21/21 04:14am Link  |  Quote  |  Print  |  Notify Moderator

jdc1 wrote:

I wonder if the Covid shutdowns had anything to do with it? Giving people time off to think about their future changed a lot of lives....mostly for the better, but, not good for lower paying job openings.


Better Living Through Chemistry? Or better living through Covid?

Yep, works for me!

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covered wagon

USA

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Posted: 12/21/21 07:00am Link  |  Quote  |  Print  |  Notify Moderator

I think it wise to actually go see what your buying, not ordering everything online. Even at the stores I often see the stock people put items on top or in the front that are slightly flawed in hopes of getting those sold to an impulsive buyer.

JRscooby

Indepmo

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Posted: 12/21/21 07:14am Link  |  Quote  |  Print  |  Notify Moderator

I will not do business with anybody from KY.

NJRVer

NJ

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Posted: 12/21/21 02:59pm Link  |  Quote  |  Print  |  Notify Moderator

This didn't by any chance get affected by the tornadoes?
I mean all the lines down all over a chunk of the state.

larry cad

ohio

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Posted: 12/22/21 03:49am Link  |  Quote  |  Print  |  Notify Moderator

covered wagon wrote:

I think it wise to actually go see what your buying, not ordering everything online. Even at the stores I often see the stock people put items on top or in the front that are slightly flawed in hopes of getting those sold to an impulsive buyer.



Seriously? You want this man to drive from California to Kentucky to buy a used toilet? You're mean!

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