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Open Roads Forum  >  Class C Motorhomes  >  Class C

 > Help with malfunctioning automatic RV step.

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btim

North Florida

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Posted: 04/04/22 07:53am Link  |  Quote  |  Print  |  Notify Moderator

I have a 2021 Entegra Class C with the single step which deploys when the coach door is opened. It has started failing to return to the stowed position when I close the coach door, even when I turn on the chassis ignition. This happens whether the step switch is turned on or off. Usually the step will return to stowed position after a few minutes. Sometimes not at all. I have lubed it and checked associated wiring and connections. Any suggestions will be appreciated.
Thanks.

mleekamp

Washington, IL

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Posted: 04/04/22 08:04am Link  |  Quote  |  Print  |  Notify Moderator

I just had this problem late last year. Had to crawl under, disconnect the motor. It's a fairly standard connector -- find the small clip, push, and pull connector apart.

I found new assemblies on amazon to be the best priced. Will be ordering our new one in next week or so ... looks straightforward to install (3 bolts I think).

You will have to find your model number of the motor asy and go from there. ***NOTE: I'm talking about the motor/gear asy, not the whole step!!!!

I also searched here on RV.net and found many others having similar issue; they fail every so often. I don't like the whole design.


2019 Jayco Redhawk 29XK Class C, Ford V10 E450 with Roadmaster Hitch Mounted Spare Tire holder, Bigfoot Hydraulic Leveling

bobndot

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Posted: 04/04/22 08:48am Link  |  Quote  |  Print  |  Notify Moderator

That connector is the first that i would try. Clean it or replace it. Be careful when you re-connect it bc the step may move in/out. Try to kill your 12v power before connecting back up.
I use electrical grease on my connectors and zip-tie them to something solid to limit movement from bouncing.

enblethen

Moses Lake, WA

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Posted: 04/04/22 09:18am Link  |  Quote  |  Print  |  Notify Moderator

There are two ground wires to most steps. One is for motor power and one for the control. Steps get a lot of road debris to their location. Clean both connections and apply good corrosion protection grease.
Make and model of step?


Bud
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TobeyYad

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Posted: 04/04/22 09:28pm Link  |  Quote  |  Print  |  Notify Moderator

You might also want to check/test the door magnet.

btim

North Florida

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Posted: 04/05/22 05:59am Link  |  Quote  |  Print  |  Notify Moderator

Thanks to all for the advice. I'll be crawling under there today to see what might help.

klutchdust

Orange, California

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Posted: 04/05/22 09:15am Link  |  Quote  |  Print  |  Notify Moderator

TobeyYad wrote:

You might also want to check/test the door magnet.


That was where the problem was with mine. Cleaning/vacuuming and i must have hit the wire that connected to that device.

btim

North Florida

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Posted: 04/09/22 08:31am Link  |  Quote  |  Print  |  Notify Moderator

I cleaned the connectors, lubed everything, checked the wires and switch and checked the motor. No joy. Looks like it will be the controller. $150 on Amazon. Taking it to the dealer since it is under warranty.
Thanks again.

PSW

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Posted: 04/10/22 08:26am Link  |  Quote  |  Print  |  Notify Moderator

I had the same problem and it was the pushbutton switch in the door, nothing wrong with the step itself. That is a common place and an easy check to make. My two connections on the switch were a bit corroded and I simply cleaned them and lubricated the plunger.

Also, often if you have the common push button mounted door switch like mine, the problem can be solved by simply rotating the push button with your fingers. Sometimes a slightly corroded connection just needs a little help. I twist mine a few turns every few months when I think about it just to prevent the problem.


PSW
2013 Phoenix Cruiser 2350
2014 Jeep Cherokee behind it
and a 2007 Roadtrek 210P for touring

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