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Open Roads Forum  >  Tow Vehicles

 > Insist dealership check vehicle under the exact same conditions

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trailernovice

Mission TX

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Posted: 08/10/22 12:10pm Link  |  Quote  |  Print  |  Notify Moderator

In another thread, I described that our truck has been doing a deep rumbling noise at certain speeds when the trailer is connected...it only happened under those conditions....no noise when driving without the trailer

To try to duplicate, the dealership service rep put some amount of weight in the bed...he didn't sense any issue...tried to tell me, 'there's nothing wrong'....I didn't accept that

Once he hooked up to a trailer similar in weight to ours, the problem surfaced....now they've replaced the driveshaft

The point: it's important that, if a problem only occurs under certain conditions, that we insist the repair tech duplicate those conditions in testing


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mkirsch

Rochester, NY

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Posted: 08/10/22 12:41pm Link  |  Quote  |  Print  |  Notify Moderator

...and they say no and you say yes and they say no and you say yes and they say no and you say yes and they say no, we're calling the police. I've been there, and never been back.


Putting 10-ply tires on half ton trucks since aught-four.

Lwiddis

Southern California :(

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Posted: 08/10/22 01:30pm Link  |  Quote  |  Print  |  Notify Moderator

Good points, novice.


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RetiredRealtorRick

St. Augustine Beach, FL

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Posted: 08/10/22 02:23pm Link  |  Quote  |  Print  |  Notify Moderator

So, really, you need to show up with the truck AND the trailer, and have the technician ride along. Simple solution, and everybody ends up happy without a lot of wasted time. Try it that way next time. After having been in the automobile business 30+ years, I can tell you . . . it works.


. . . never confuse education with intelligence, nor motion with progress

valhalla360

No paticular place.

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Posted: 08/10/22 04:01pm Link  |  Quote  |  Print  |  Notify Moderator

Ummm...if it only happens when the trailer is connected, why wouldn't you ask for it to be tested with the trailer connected?


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BB_TX

McKinney, Texas

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Posted: 08/10/22 07:19pm Link  |  Quote  |  Print  |  Notify Moderator

I had a truck that would start sputtering and puffing smoke when towing my tractor on my utility trailer but only when pulling a hill (this before I bought my 5er). But ran fine not towing. Drove to the dealer with tractor in tow, told them the problem, tech connected his diagnostic device (OBDII or whatever they had back then), got in truck with me, and down the highway we went. First hill and he said he got it and back to shop we went. He replaced a sensor (forgot which one now, been 15 years) and no more problems. Just need an accommodating mechanic.

midnightsadie

ohio

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Posted: 08/11/22 07:50am Link  |  Quote  |  Print  |  Notify Moderator

# one finding a shop that cares.

RetiredRealtorRick

St. Augustine Beach, FL

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Posted: 08/11/22 09:01am Link  |  Quote  |  Print  |  Notify Moderator

valhalla360 wrote:

Ummm...if it only happens when the trailer is connected, why wouldn't you ask for it to be tested with the trailer connected?


Sounds like something I would have said . . . Oh wait . . . I DID! [emoticon]

dodge guy

Bartlett IL

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Posted: 08/11/22 10:42am Link  |  Quote  |  Print  |  Notify Moderator

I certainly hope you are paying for the per hour diagnosis when looking for hard to find issues. I’ll test drive a car a short distance but I won’t spend an hour unless it’s paid. Or like the very many people that come in and say it only happens at 75mph. Sure pay me to drive it to a highway that has a 75mph speed limit and I’ll do it!

I’ve wasted too much time on ghost issues to not get paid to look for a hard to find noise!

I am already tell you went in with an attitude and that doesn’t go very far!


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blt2ski

Kirkland, Wa

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Posted: 08/11/22 01:45pm Link  |  Quote  |  Print  |  Notify Moderator

Had this issue once. Both tech and advisor said bring both in.....accelerated out of dealership lot, tech said got issue. You're running on 6 cylinders, not 8......

Sometimes you the customer has to help tech find the issue, as others have done like me.

Yes, if I have to pay a bit of hourly to dodge guy or equal, at the end of the day, when issue is found, both are happy.

Marty


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