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 > Class ‘A’ motor homes FORD chassis.

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Dr Quick

M'boro, Tn

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Posted: 09/28/22 09:41am Link  |  Quote  |  Print  |  Notify Moderator

If you own or are thinking to buy a Motor Home with a Ford Chassis, or you have just purchased one, you need to read this.
A friend of mine bought a new Jayco Class ‘A’ Motor Home in mid year 2020.
Recently while on a trip the right front wheel bearings went out, and he came very close to a catastrophic accident as the tire was just second away from blowing while he was driving on the interstate. Vehicle only had 20,000 miles on it.
He was about 60 miles form home when this happen. The Ford truck repair dealer closest to beak down refused to even look at the vehicle. It took him 26 hours to find a place to tow vehicle to have repairs done.
So since the Motor Home is only 2 years old it should be under warranty. But here is the problem. Since Ford sold the chassis to Jaycee mid hear 2019 that is when the warranty started. Not when Motor Home was purchased. Cost to have repairs done was around $7.000. So Ford says they are not responsible as it is out of warranty. The Ford owners manual requires wheel bearing repack at every 60,000 miles. So this should fall under being a factory defect. It could only be one of three things caused the problem. Insufficient greasing at time of manufacturer, bearing was installed too tight, or a defective bearing. Which lays problem completely at Ford.
I also wonder if this problem would apply to all Class A?


Dr Quick

Alan_Hepburn

San Jose, Ca, USA

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Posted: 09/28/22 10:09am Link  |  Quote  |  Print  |  Notify Moderator

First of all - the warranty starts at the first retail sale of the complete vehicle, so either the Ford dealer is misinformed or something else is going on. Maybe it was only covered by a 1 year warranty?


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Alan & Sandy Hepburn driving a 2007 Fleetwood Bounder 35E on a Workhorse chassis - Proud to be a Blue Star Family!
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IB853347201

Eastern Ontario

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Posted: 09/28/22 10:24am Link  |  Quote  |  Print  |  Notify Moderator

Many class A MH's, both gassers and DP's, have oil baths on their front wheels eliminating the need to repack or replace bearings. Not sure why Ford's don't? Might be a case of you get what you pay for?


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phillyg

SWFL

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Posted: 09/28/22 11:00am Link  |  Quote  |  Print  |  Notify Moderator

Fortunately, not an expensive repair.


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MountainAir05

New Mexico

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Posted: 09/28/22 11:54am Link  |  Quote  |  Print  |  Notify Moderator

As stated the RV is still in warranty if it had a 3 year warrant. either way call 800-444-3311 and talk to Ford.

Tom/Barb

Oak Harbor, Wa

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Posted: 09/28/22 12:09pm Link  |  Quote  |  Print  |  Notify Moderator

IB853347201 wrote:

Might be a case of you get what you pay for?


YEAH. That. [emoticon]


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dodge guy

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Posted: 09/28/22 12:19pm Link  |  Quote  |  Print  |  Notify Moderator

Yes, the 3/36 chassis warranty is good from the date of retail sale to the first customer, not the builder!
Someone at the dealer doesn’t know what they are doing.


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dougrainer

Carrolton, Texas

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Posted: 09/28/22 12:31pm Link  |  Quote  |  Print  |  Notify Moderator

ALL RV Motorhome INCOMPLETE chassis, the warranty STARTS at FIRST retail delivery after the Motorhome is fully built. There is even a specific FORM, that is filled out by the retail dealer starting the Mileage and time at date of delivery to customer. This is true of ALL makes and brands of Motorhome chassis. Now, on the SPEC tag of the Chassis, will be BUILD date of chassis, but that is NEVER used in retail warranty starts. Doug

PS the Service center is either WRONG(ignorant) or is trying to get your buddy to pay since warranty will pay less to the shop.

wildtoad

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Posted: 09/28/22 01:21pm Link  |  Quote  |  Print  |  Notify Moderator

Don’t know about the 2020 units but my 2016 had a “Bumper to Bumper” 3 year or 36,000 mile warranty, and a 5 year or 60,000 mile power train warranty. Unless there is more to the story, it sounds like a valid warranty claim.

On a side note, finding a Ford dealer to work on Class A motorhomes is a **** shoot. Most of them don’t, even if Ford says they do. Many commercial truck centers will and can do warranty work.


Tom Wilds
Blythewood, SC
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dougrainer

Carrolton, Texas

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Posted: 09/28/22 01:58pm Link  |  Quote  |  Print  |  Notify Moderator

wildtoad wrote:

Don’t know about the 2020 units but my 2016 had a “Bumper to Bumper” 3 year or 36,000 mile warranty, and a 5 year or 60,000 mile power train warranty. Unless there is more to the story, it sounds like a valid warranty claim.

On a side note, finding a Ford dealer to work on Class A motorhomes is a **** shoot. Most of them don’t, even if Ford says they do. Many commercial truck centers will and can do warranty work.


ALL Motorhomes have a delayed warranty start. Does not make a difference what year. 40 years ago we had 1982 built motorhomes on the old Dodge M series class A chassis that were 1979 chassis that had the full year(12/12 back then) once the delayed warranty start form was filled out. Of course the Chassis warranty term is what the chassis maker spells out, but most, the minimum is 36/36. Doug

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