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monkey44
Cape Cod, MA and Central Fla
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Joined: 11/12/2002
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We just had Fiber Optic cable installed in out community 1500 homes. Since then, a lot of the homes get freeze picture, and pixelation frequently. We also get WIFI on same cable ... and drop the connection for ten or fifteen minutes at a time before it re-connects. The set-up it WIFI TV as well as internet. So we lose everything.
Not one or two, but probably all or most homes. Comcast says it's US, our house cable or our TV or our equipment (Their equipment) and mostly will do very little. Occasionaly, will dend out a tech and tell us everything is working properly. IT's NOT ...
We are a senior community, and lots of folks online or on TV and much of the day. This install is recently complete - several months.
I suspect Comcast installed a lower grade or small size Fiber Optic cable, and it's over-loaded. Any comment from you tech experts?? thx
BTW: All boxes in our homes are new, and installed at the same time.
Monkey44
Cape Cod Ma & Central Fla
Chevy 2500HD 4x4 DC-SB
2008 Lance 845
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2oldman
NM
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Joined: 04/15/2001
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Hard to say, but fiber was the best, fastest internet I've ever had. Sure sounds like a faulty installation.
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Tyler0215
Iowa
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If it's every home, it's bad installation. Keep calling Comcast. Every time it happens.
Also call the city or county or whoever has the contract with Comcast.
If that is the only option you have for TV and internet the problem won't fix itself.
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Ed_Gee
Central Oregon coast
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Has anyone made frequent speed tests with a reputable tool such as Ookla in order to determine if slow or overloaded Internet is the problem or something else ....
Ed - on the Central Oregon coast
2018 Winnebago Fuse 23A
Scion xA toad
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monkey44
Cape Cod, MA and Central Fla
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I just ran a speed test now ... 111 mbps DL --- 9 mbps UL
So, not the cable, but I don't know how many people are on it now at 4PM ...
Our community has the contract ... but our BoD does pretty much nothing, most are worthless - as usual - some try, but are in a minority until next election.
Comcast does the same thing each time it comes out ... and says nothing wrong. But something is wrong because we keep getting signal loss and pixelation, and we lose the internet. All is intermittent - no set schedule for it to fail. One minute we're watching a baseball game, next minute, nothing but a Rainbow screen. Five minutes later, it re-connects. Pixelation is random - minute or so at a time.
I'm ready to confront the BoD, but need at least some tech info besides "it fails". BoD signed a community contract, so we have it in our HOA fees ... pay no matter if it works or not. Comcast knows that, keep deferring when one person calls ... it needs representation of our community.
I Know, I know - HOA, as usual, mostly worthless - but it is what it is and we live here when not on the road.
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Lwiddis
Southern California :(
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Joined: 08/12/2016
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“ Comcast says it's US,…”
Just you or you and many of your neighbors? If it is a bunch of you…get after them. Does Massachusetts regulate them? Start with your local elected officials.
Winnebago 2101DS TT & 2022 Chevy Silverado 1500 LTZ Z71, WindyNation 300 watt solar-Lossigy 200 AH Lithium battery. Prefer boondocking, USFS, COE, BLM, NPS, TVA, state camps. Bicyclist. 14 yr. Army -11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad
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bgum
South Louisiana
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Joined: 02/22/2006
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Does it happen at say 2 or 3 in the morning? That will tell you if it a overload situation. Could be a bad CAU or LAM if they are still used. Insufficient transmitting power, dirty/poor connections trying to do too much with too little.
* This post was
edited 10/10/22 04:17pm by bgum *
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monkey44
Cape Cod, MA and Central Fla
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My main Q? This is probably a Comcast issue, not an individual unit or internal home cable issue.
Not trying to get 'long range' trouble shooting from ya-all, that's not possible. Just a few idea to pursue, but mainly the above Q? ... individual unit or main Comcast problem. IT happens to too many people in this community to be a personal unit problem, and even then, the individual units belong to and were installed by Comcast.
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NamMedevac 70
Reno
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Joined: 11/09/2020
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They have so many ways to skin us suckers. Call it yankee pride
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wa8yxm
Davison Michigan (East of Flint)
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2oldman wrote:Hard to say, but fiber was the best, fastest internet I've ever had. Sure sounds like a faulty installation.
I agree with 2Old. sounds to me like comcast screwed up (Again I might add) .. IF you have a friend who knows how to properly test it. (Alas I do but he's in Flint, MI). that would be someone to invite to dinner so he can write a note to Comcast.
Also. Utilities (Comcast qualifies) are Regulated by one or another state, county or city agency.. Find out which and pitch a .. Complaint (NO I'm not typing the rhyme, even it is the season for it).
Good luck... And consider this... They are not supposed to charge you for down time.. They will. but they should not so request half off on your bill due to half service once it's confirmed it's not your fault.
Home was where I park it. but alas the.
2005 Damon Intruder 377 Alas declared a total loss
after a semi "nicked" it. Still have the radios
Kenwood TS-2000, ICOM ID-5100, ID-51A+2, ID-880 REF030C most times
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