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Lwiddis
Southern California :(
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Joined: 08/12/2016
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Raise cane. Get this fixed for yourself and others.
Winnebago 2101DS TT & 2022 Chevy Silverado 1500 LTZ Z71, WindyNation 300 watt solar-Lossigy 200 AH Lithium battery. Prefer boondocking, USFS, COE, BLM, NPS, TVA, state camps. Bicyclist. 14 yr. Army -11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad
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thomasmnile
Lake Mary, FL
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Joined: 05/14/2009
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Cable providers are regulated by the FCC, not locally. OP: Are you 100% fiber from the street, into your community and to your home? The blinding download speeds advertised by providers are at the ethernet ports on the modem (if so equipped). The WiFi speeds are maybe half or so the 'wired' speed on a good day, and are dependent on how many devices are active within your home. What speeds comes through the wire to the modem are also traffic volume dependent.
By way of example, we have Spectrum, who now touts download speeds "up to" 300 mbps. Haven't seen it yet, we've had 200 mbps service before the upgrade to 300, never saw better than 180-ish at an ethernet port on the router (checked once by a Spectrum tech). Our WiFi speeds (equipment is a Spectrum owned Modem/Router combo) are typically 112-150 mbps down, 8-12 mbps up. WiFi can indeed be glitchy, ours is frequently. However, Spectrum's marketing and disclaimers cover their butts quite thoroughly and the CSR's in their call centers are quick to recite them when you have an Internet problem and they remotely peer into your home setup and pronounce all is well. With Spectrum, their service (in many but not areas) is fiber to the street, coax into our apartment complex, and RG-59 coax (so last century, the complex is nearly 40 years old) into the individual apartments. Better than dialup, but the technology within the buildings will never allow for the full benefit of fiber technology.
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monkey44
Cape Cod, MA and Central Fla
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We new we would get fiber from the street and to each residence. We have that, and new equipment installed via Comcast. 111 DL, 9 UP. BUT, we have oringinal coax cable in our homes and equipment is coax connectable, not Fiber Optic.
The "Sales Brag" from Comcast, of course, 'we give you perfect service and perfect TV and Internet.' Agreed, and the price is right, and again, we get what we pay for - which is OK as long as we get it. Loss of signal and pixelation community wide is NOT what we paid for, nor continue to pay for monthly.
Monkey44
Cape Cod Ma & Central Fla
Chevy 2500HD 4x4 DC-SB
2008 Lance 845
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joebedford
Home for the summer.
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Joined: 09/03/2003
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Have you checked with a neighbour when your internet / tv goes out? Are they out at the same time?
We're at 27 down / 6 up. Plenty good to stream two at a time. There's nothing wrong with your speed (when it works)
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pianotuna
Regina, SK, Canada
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monkey44 wrote:I just ran a speed test now ... 111 mbps DL --- 9 mbps UL
Run the speed test 3x; wait an hour, run it 3x again. Run it again when you believe the system is loaded.
I've been in two homes with fiber.
500 down and I don't remember the up--but it was blazingly fast.
Regards, Don
My ride is a 28 foot Class C, 256 watts solar, 556 amp-hours of Telcom jars, 3000 watt Magnum hybrid inverter, Sola Basic Autoformer, Microair Easy Start.
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wa8yxm
Davison Michigan (East of Flint)
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When I said the cable system is regulated by Federal (FCC) State or local. Local authority regulates the install of the cable itself. State may regulate all utilities (Like Gas and Electric) But the FCC regulates the transmission of signals. Yes. it's complex.. But start complaining.
If the system is not working as it should.. They need to fix it. Comcast (And I think Comcast and Spectrum may be.. related) has a rather bad satisfication rating among my online friends.. Don't know the Official ratings but Is see lots and I mean LOTS of complaints about 'em.
Home was where I park it. but alas the.
2005 Damon Intruder 377 Alas declared a total loss
after a semi "nicked" it. Still have the radios
Kenwood TS-2000, ICOM ID-5100, ID-51A+2, ID-880 REF030C most times
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valhalla360
No paticular place.
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joebedford wrote:Have you checked with a neighbour when your internet / tv goes out? Are they out at the same time?
This ^^^^
To establish it's not your house, if you can get a dozen homeowners documenting that they all went out simultaneously, it's very unlikely to be an issue in your home.
If it's just you, it's very easy for them to claim that it's not their portion of the service.
Tammy & Mike
Ford F250 V10
2021 Gray Wolf
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Lwiddis
Southern California :(
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Not correct, thomasmnile. The California Public Utilities Commission regulates traditional wireline telecommunications facilities and services in California and is also the state video franchising authority in California. Your state, OP’s state may or may not.
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Krusty
Calgary, Alberta,Canada
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I would take a picture and keep a log of every time it happens. Try to get your neighbors to do the same thing
Krusty
92 F-250 4x4 460 5spd 4.10LS Prodigy
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monkey44
Cape Cod, MA and Central Fla
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Note from Comcast: We have fixed the issue. It was Hurricane Ian. All complants before today will be ignored. If you have issues from today, photo it an include it in your complaint. Altho' our complaints began well before the convience of Hurricane Ian. SO, unless COmcast has a crystal ball to predict the effects of Ian, it's once again full of ...it.
These issues have been happening BEFORE Ian. Ian is a convenient scapegoat and deflection of responsibility. We have a central email to our HOA community rep that collects our complaints. But that goes nowhere with Comcast. Our in-house community tech rep collects only, did not contact Comcast, just made a record. How absurd is that? We just dismissed the Tech for lack of action, and we now have a new one. We'll see what he does. But, at least we all have a record.
AS for the 'dozen homeowners", planty more than that - probably in the hundreds from a community of 1500 homes. We'll win this, but it takes Comcast forever to finally act. HOA will probably have to threaten withholding payment before Comcast acts to repair it. It's a brand new sytem, so it should work. RIght? It's not old and worn out.
It's probably not feasible to coordinate "at the same time" between our residents, but we can log individually when it happens. We have a new 'blurb' from our HOA that we should begin logging the time and photo the screen error. It's definitely community wide, not individual. We have a community social forum, so it's discussed frequently.
BTW: We only got residual wind and rain from Ian, not Hurricane force.
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