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Notthru2

Colorado Springs, CO

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Posted: 11/28/22 08:43pm Link  |  Quote  |  Print  |  Notify Moderator

Recently I used a tow provider from my home to the shop five miles away that normally does my repair and maintenance. They suggested a good tow provider that I could make an appointment with for a tow a few days in the future because they were unable to make my repair until that time. I would like to submit that bill to Good Sam. I was told by a person at Good Sam it would be denied because I didn't get 'prior approval'. My question to the GS folks who monitor this for Marcus....Is that in fact true about the requirement for prior approval? Seems a little 'ticky-tack' to me. The tow bill is a mere $135.00 if it matters.


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rr2254545

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Posted: 11/29/22 06:37am Link  |  Quote  |  Print  |  Notify Moderator

you should have known


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ferndaleflyer

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Posted: 11/29/22 07:04am Link  |  Quote  |  Print  |  Notify Moderator

They have lots of reasons to turn down service. My friend was turned down because he hadn't "activated" his account. They had cashed his checks!

covered wagon

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Posted: 11/29/22 09:16am Link  |  Quote  |  Print  |  Notify Moderator

They make a 'cut' off the proceeds is why. Ever see those tow away zones? They are there to make money for the tow company and the property owner who gets a portion of the proceeds. That's just one of the ways a towing company gets the jobs. Even those towing hotlines get a cut where they find one to help you supposedly right away. If you want a better deal just pay cash and call the various towing companies yourself. You can even find the right type of tow rig without confusion or a mix up.

Good Sam Care Team

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Posted: 11/29/22 01:17pm Link  |  Quote  |  Print  |  Notify Moderator

Good afternoon,
As stated in the membership brochure, fees for services obtained independently of the Good Sam Roadside Assistance program will not be reimbursed. You can reference the full membership brochure by using the link below. Please let us know if you have any further questions, thank you.
https://roadside.goodsam.com/brochures

toedtoes

California

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Posted: 11/29/22 02:39pm Link  |  Quote  |  Print  |  Notify Moderator

This is an emergency roadside assistance plan. They cover "emergency" situations only.

AAA, Coachnet, etc, would deny your claim also. This isn't about Good Sam being lousy or cheating people. It's about understanding what you paid for.

You did not have need of emergency roadside assistance. You had a planned towing need. That means you pay for it.

The only way they would have paid is if you had waited until you were ready to have it towed, then called Good Sam and requested a tow to your shop. Good Sam would have arranged with a contracted tow company and towed your vehicle. It may have taken 20 minutes. It may have taken 10 hours. But they would have covered the tow.


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MDKMDK

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Posted: 11/29/22 04:02pm Link  |  Quote  |  Print  |  Notify Moderator

toedtoes wrote:

This is an emergency roadside assistance plan. They cover "emergency" situations only.

AAA, Coachnet, etc, would deny your claim also. This isn't about Good Sam being lousy or cheating people. It's about understanding what you paid for.

You did not have need of emergency roadside assistance. You had a planned towing need. That means you pay for it.

The only way they would have paid is if you had waited until you were ready to have it towed, then called Good Sam and requested a tow to your shop. Good Sam would have arranged with a contracted tow company and towed your vehicle. It may have taken 20 minutes. It may have taken 10 hours. But they would have covered the tow.


Further to that scenario, they will only tow it to a "capable and willing" repair location, which may or may not be your preferred shop. You don't get to pick the shop, in most cases. You may suggest it, but they're under no obligation, if they can find one closer to the disabled vehicle.


Mike. Comments are anecdotal or personal opinions, and worth what you paid for them.
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